Terms of Service
Starview GmbH operates an online shop under the name “Souls Paradise”. The following general terms and conditions in the version valid at the time the contract is concluded regulate the contractual relationship between Starview GmbH (hereinafter we) and customers (hereinafter you) who purchase goods via this webshop.
The offers on our website are non-binding. They are only valid as long as a product is available. We reserve the right to adjust prices and ranges. Slight deviations in size, color, structure and processing are possible.
3. Tree planting
We undertake to plant 100 trees for every bottle of wine sold through our partner "Eden Reforestation Projects". The transfer to "Eden Reforestation Projects" takes place quarterly. The start is January 1, 2021. We voluntarily publish the evidence of the trees planted on the soulsparadise.ch homepage. Since the transfer is in USD, it is only guaranteed up to an exchange rate of 1 USD = 1 CHF that exactly 100 trees will be planted. Every quarter we check whether the price calculation is still correct. Otherwise, the price per bottle of wine will be adjusted at the latest after the first transfer in which the 100 trees / bottle could not be planted.
Exempt from the tree-planting campaign are bottles that are given out for purely marketing purposes (individual samples to business customers, PR campaigns, etc.). Bottles that were exchanged as a gesture of goodwill (defects, quality problems, etc.) are also excluded.
4. Order and contract conclusion
With the online order you are submitting a legally binding offer to conclude a purchase contract and accept these terms and conditions and the prices shown. You will receive an email confirmation from us that the order has been received, with which a legally binding contract is concluded.
We reserve the right to cancel an order and refund the full price if, for example, there is a miscalculation by the shop software.
Orders with a destination within Switzerland and the Principality of Lichtenstein can only be accepted and carried out.
Our prices are given in Swiss Francs (CHF) and are exempt from VAT. All our deliveries in Switzerland and the Principality of Liechtenstein are free of charge. Price changes and price errors are reserved.
Payment in the web shop is possible with TWINT or credit card (Visa, Mastercard, Google Pay and Apple Pay). Payment is processed via Payrexx.
7. Delivery and delays
We currently deliver within Switzerland and FL. Deliveries are made from our warehouse in Hausen AG. Shipping is usually within 1 - 2 working days after receipt of payment, provided the goods are in stock. The delivery will be sent by the Swiss Post. The standard delivery is by B Mail. This usually takes 2 working days. For bulk orders, please contact us.
We are not liable for delivery delays caused by manufacturing companies, producers, third parties or by force majeure (e.g. Corona measures). If you do not accept the delivery or pick it up and send it back to us, we will charge you for the entire transport and additional costs.
The delivery takes place as far as possible to the house or apartment door. If you are absent, the order will be deposited in front of the house or apartment door. When the goods are handed over or the goods are deposited in front of the door, the benefit and risk are transferred to the customer.
We deliver free of charge within Switzerland and the Principality of Liechtenstein.
9. Refund policy
Your order in the Souls Paradise Shop is binding. In principle, ordered goods can neither be exchanged nor taken back. Exceptions are incorrect deliveries and deliveries that have been damaged in transit. We ask you to check the delivery for correctness and intactness upon receipt and to report any complaints to us within 5 days.
Please check the delivered goods immediately and report any defects to us immediately, but no later than 5 days after receipt of the goods by email. In the event of late receipts or returns, the warranty claim expires. Please do not send any goods back to us unless we have expressly agreed this with each other.
The liability for delivered articles on our part is measured at most up to the invoiced amount or through its replacement. We are only liable for any production defects to the extent that it is subject to product liability under mandatory Swiss law. Further obligations are expressly excluded.
12. Sale to minors
According to legislation, the sale of alcohol to young people is subject to various restrictions. We generally do not sell wine and beer to young people under 16 years. With the confirmation of the minimum age of 16 years during the ordering process, this regulation and the legal requirements can be met.
13. Final provisions
The terms and conditions and the contracts that are concluded on the basis of these terms and conditions are subject to Swiss law to the exclusion of the UN sales law (CISG). The place of jurisdiction is Bern. We reserve the right to change the terms and conditions at any time. The currently valid version is published on our website and applies from the time of publication. In the event that individual provisions of these terms and conditions should be wholly or partially ineffective, this shall not affect the validity of the remaining provisions.
Thank you for your trust, we are happy to answer any questions you may have.